Infopulse Ukraine offers you the service of dedicated IT teams, which will strengthen your corporate IT department and release your specialists from routine tasks. Your corporate IT will be able thus to concentrate on planning, development and improvement of the corporate infrastructure.Dedicated IT team service is the operation of customer's IT systems performed in cooperation with customer's IT team and according to the customer's policies and routines.
The main tasks of Dedicated IT team are within the area of 2nd line support, incidents handling and infrastructure problems resolving. The provision of 1st line support could be organized by customer's IT department or by Infopulse within the framework of "Users support" service.
By offering the services of dedicated teams we provide our customers with the possibilities to flexibly change the structure of internal IT department, involve technicians of different profiles depending on the business needs, while keeping very precise control on IT costs and transferring some operational risks to the provider side.
The customer is involved in:
- definition of the structure of dedicated team
- definition of profiles and skills of the team-members
- definition of service operation conditions
Customer benefits:
IT costs control.
Fast and easy start:
- No costs for service start and termination
- Part-time involvement of specialists is possible
Team operation conditions are determined by the customer:
- Customer's routines and procedures are followed by dedicated team
- Customer's security requirements are strictly observed
- Detailed and timely reporting is provided
Additional service modes are available to the customer:
- On-call duty with the reaction time determined in SLA/OLA
- Morning and evening routines — execution of maintenance procedures during non-business time
- Emergency call — provisioning of additional staff for solving emergency tasks and breakdown consequences elimination
Dedicated IT team allows our customers to easily increase internal IT department efficiency or add required skills, solulve resource consuming tasks, speed up complex projects without hiring additional newcomers.
