Infopulse can take care of securing reliability and faultlessness of your IT infrastructure — 24 hours a day, 365 days a year.
We offer a range of solutions for systems that are particularly business critical in order to provide extra security against prolonged operational downtime, while enabling your internal IT department concentrating on the business needs, planning of the development and improvement of the infrastructure according to these needs.
Our experienced specialists of different profiles are ready to take your IT systems in operation and organize effective users support, support of software and hardware.
Our mother company EDB has more than 40 years of experience in IT operations business, which in combination with utilization of leading methodologies and skills of more than 200 Ukrainian IT professionals, gives us unique opportunity to offer our customers exclusive set of services of high reliability and quality.
We guarantee security by using dependable technical and administrative arrangements. Particular services are provided by our personnel from the separated workstations, which eliminates the possibility of copying the data from the customer's systems. The tools for personal authentication and logging as well as protected communication channels are utilized. We take care of detailed security education and precise control of the personnel involved into customer operation.
We ensure transparency and effective knowledge transfer by introducing formalized operation processes and comprehensive documenting of the infrastructure. Internal IT processes of our customers are substantially improved, which enables customers to utilize available IT infrastructure more effectively regardless of a supplier they work with.
We help to optimize risks and costs by offering the customer flexible pricing models and undertaking financial responsibility for the services operation. The customer has the access to the wide range of services and numerous different competences without hiring additional staff. Moreover, one of important outputs of our services is the improvement of infrastructure and its operation routines, which results into reliability improvement and higher fault tolerance.
We offer quality and precisely describe all service parameters in the service level agreements (SLA). We undertake the financial responsibility to perform according to SLA signed. Each our technician involved into the customer operation gets the support and advice of more than 200 colleagues, who are able to solve the problems of various profiles and different complexity. Infopulse takes care of employees' professional level rise, staff motivation, rotations, while the customer always gets the services on the same high quality level.
Infopulse IT operations center, established in 2007, has more than 250 specialists working in more than 40 technical domains and 25 service areas. The locations are Kiev and Zhytomir (Ukraine).